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Green Apple Ordering and Payment Info

WHAT PAYMENT METHODS DO YOU ACCEPT?

GREENAPPLEACTIVE.COM accepts the following:
*Visa
*MasterCard
*American Express
*Discover
*Green Apple Gift Cerfificates

WILL I BE CHARGED TAX?
Taxes will be applied to retail online orders in the states where they are applicable.

HOW WILL I KNOW THAT MY ORDER WAS ACCEPTED?
After you click "Submit Order" an e-mail confirmation including an order number will be sent to the e-mail address entered when the order was placed. You can also check the status of your order by logging into My Account.

Click on "Order History" to review order status and to obtain a tracking number..

HOW CAN I CHANGE OR CANCEL MY ORDER?

Please call us at #866-516-3180 as soon as possible to either add or remove an item from your order. Once an order is being packed at our Distribution Center we are no longer able to modify your order.

WHEN WILL I BE CHARGED?
Once your order has shipped, your credit card will be charged. You will only be charged for the items that are shipped to you, along with appropriate shipping and tax, where applicable. Orders are subject to verification and acceptance before shipping. We are not responsible for errors made during order, address or credit card entry.

MY ITEM IS BACKORDERED. WHAT DOES THIS MEAN?
We make every effort to have all items in-stock, but sometimes we have merchandise that has sold out and is being restocked, or goods for sale that have not yet been received at our distribution center. You can still order these items to reserve your favorite color or size, and then we'll ship it to you when supplies are replenished. The expected ship date for backordered merchandise is listed when you add an item to your basket, and also during checkout. We do our best to keep these dates accurate, but please be aware that in rare circumstances we may experience delays.

If your order contains a mix of in stock items and backordered items and you select express shipping, we will only be able to apply the expedited shipping to the in stock items. Backordered items cannot be expedited and will ship via standard shipping when they arrive.

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